Texting, Phone Calls & Outlook Email for ICE Encompass
The industry's leading communications platform. Text, call, email, sign and document — from inside the Encompass loan file.
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COMMUNICATE DECISIVELY, VERIFY SIMPLY & PROCESS SEAMLESSLY®
Mortgage Messaging connects ICE Encompass to the channels your borrowers actually answer — text messages, phone calls and email — and records every one of them on the loan.
Two-Way Texting in Encompass
Send text messages and receive replies in real time using our integrated chat-to-text feature, right from the loan file.
Automated Text Alerts
Automatically send instant or reminder text alerts on important loan events using business rules, custom fields or milestones as triggers.
Phone & Click-to-Call
Click-to-call the borrowers and realtors on the loan file, with live status, in-call notes, consent-captured recording, transcription and voicemail.
Outlook to Encompass Email
Move emails and attachments from Microsoft Outlook into the Encompass eFolder without leaving Outlook.
Loan Center Authorizations
Send eConsent, Credit, VOE, VOI and VOA authorizations in one secure link and track them through to signature.
Loan Notes
Loan and Conversational notes on the file, including entries imported from the Encompass conversation log.
Communications Log
Every communication on a loan file is logged, auditable in real time, and archived into the LOS at the end of the loan's life.
TPO Connect Chat
Secure chat for your wholesale and correspondent partners inside ICE TPO Connect — one module serving both channels.
Revolutionize Your Communications Today!
Mortgage Messaging is a real-time communications platform built to remove the day-to-day inefficiencies in mortgage lending. Notifying every party in the home loan process quickly and efficiently is what reduces the number of days a loan sits in your workflow — and those reductions raise revenue while lowering the operational cost of producing a closed loan.
Texts, automated alerts, phone calls, voicemails, borrower authorizations, uploaded documents, Outlook emails and notes all write to the same communication record on the loan. When a file changes hands, the next person reads one history instead of assembling it from four systems.
Every Channel, Inside Encompass
Encompass Texting
Borrowers open a text in about 90 seconds and respond three times more often than they do to email. Mortgage Messaging puts secure SMS texting inside the Encompass loan file — one-to-one conversations, automated milestone alerts, protected messages, document uploads from the borrower's phone and TCPA opt-in tracking.
Encompass Phone Calling
Click a borrower, co-borrower or real estate agent on the loan and your phone rings first, then the call connects using your company's caller ID. Inbound calls are matched to the right loan, and recordings, transcripts and voicemail land on the loan's communications log.
Outlook & Encompass Email
The only Microsoft Outlook to Encompass integration. A certified Outlook add-in moves an email and its attachments into the right loan's eFolder in seconds — auto-discovering the loan from the sender's email address and converting the message to PDF.
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SMS Response Rate To Email
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SMS Open Rate
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Efficiency & Speed
For Microsoft Outlook
We offer the only Microsoft Outlook to Encompass integration.
- Import an email and its attachments directly into an Encompass loan file.
- Choose the destination of the email and attachments in the loan's eFolder.
- Auto-Discover finds the loan from the sender's email address.
- Over 1600% faster than the traditional method of importing.
- Certified Microsoft Store Application, ready to use.
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Encompass Loan Updates Processed
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Text Messages Delivered
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Voice Calls Routed
Frequently Asked Questions
Can loan officers text borrowers from inside Encompass?
Yes. Mortgage Messaging adds secure two-way texting directly to the ICE Encompass loan file. Loan officers, assistants and processors send text messages to borrowers, co-borrowers and real estate agents without leaving Encompass, replies arrive in real time, and every message is written to the loan's communication record. Each user is given their own assigned business number, so a borrower who texts back always reaches the person they were already working with.
How do I move Outlook emails and attachments into Encompass?
Install the Mortgage Messaging add-in for Microsoft Outlook, a certified app published in Microsoft AppSource. Open the email, and the add-in finds the Encompass loan automatically from the sender's email address. Choose the email, its attachments or both, pick the eFolder document, and upload. The email is converted to PDF on the way in and nothing is saved to the desktop. It is over 1,600% faster than saving and re-uploading files by hand.
Can we call borrowers and agents from Encompass?
Yes. Click-to-call places a call to any borrower, co-borrower or real estate agent on the loan file. Your own phone rings first and the contact is dialed only after you answer, and the contact sees your company's assigned number on caller ID. Call recording with consent capture, automatic transcription, in-call notes and transcribed voicemail are all available, and every call is logged on the loan.
Can Encompass send automated text message alerts to borrowers?
Yes. Automated text alerts and reminders are triggered by Encompass business rules, custom fields or milestones, so borrowers, real estate agents and transaction coordinators are notified the moment something important happens on the loan. Templates can be tailored by loan channel, Spanish-language messages are supported, and messages that would arrive after hours are held for delivery the next day.
Is texting from Encompass TCPA compliant?
Mortgage Messaging is built for TCPA compliance. Consent to receive text messages is requested and tracked as pending until the recipient replies YES, opt-outs are honored automatically, delivery hours are enforced, and every opt-in and opt-out event is written to the loan's audit trail alongside the messages themselves.
Does Mortgage Messaging work with Encompass Web and Encompass Desktop?
Yes. Mortgage Messaging is an ICE Mortgage Technology partner integration that runs inside Encompass, alongside the loan file, and inside Microsoft Outlook. It serves retail, wholesale and correspondent lending for mortgage lenders, banks and credit unions.
Is Mortgage Messaging secure?
Mortgage Messaging is SOC 2 Type II audited and is designed, developed and hosted in the USA. Messages that contain attachments or sensitive numbers are protected behind one-time verification codes, and security documentation is available to customers through our vendor due diligence portal.
